PRIVACY POLICY
Welcome to Kress Cooper eLearning System!
(Hereinafter referred to as “KCELS.com”).
KCELS.com is owned and operated by Kress Cooper eLearning System Ltd.
KCELS.com values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.
By using the platform and services, you are accepting the practices described in this privacy policy. Your use of the platform is also subject to our terms of service. In this privacy policy, the words "platform" refer to the KCELS website, "we", "us", "our", and "KCELS" refers to KCELS.com, and "you" and "user", refers to you, the KCELS.com user (Students, Schools, Teachers, and Trainers).
This privacy policy may change from time to time. Your continued use of the platform and services after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable national and international laws and regulations, and specifically with the Data Protection Act 2018 (UK regulations) and the General Data Protection Regulation (GDPR - European regulations).
1. GENERAL INFORMATION
The personal data of users that are collected and processed through:
Will be under the responsibility and in charge of:
Kress Cooper eLearning System (KCELS) Ltd.
45 Temple Road, Richmond, TW9 2EB, London, UK
2. HOW WE OBTAIN YOUR CONSENT
When you use the platform, you register as a user (Students, Schools, Teachers, Trainers), publish your profile as a School, Teacher or Trainer, publish a course on the platform, purchase or book an individual tutoring session, purchase a course, use our review system, use the functionalities available on the platform, contact us through our contact details and provide us with personal information to communicate with you.
3. TYPES OF INFORMATION COLLECTED
The information we collect from our users helps us to continually improve the user experience on the platform. These are the types of information we collect:
Information you provide to us. You provide information when you use the platform, register as a user (Students, Schools, Teachers and Trainers), publish your profile as a School, Teacher or Trainer, publish a course on the platform, purchase or book an individual tutoring session, purchase a course, use our review system, use the functionalities available on the platform, contact us through our contact details and provide us with personal information to communicate with you. As a result of those actions, you may provide us with the following information:
Schools, Teachers and Trainers:
First and last name
School name
Password
Phone number
Address
Professional information
Professional skills
Accreditations and professional studies
Bank information
Students:
First and last name
Password
Phone number
Address
Automatic Collection of Information: As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.
In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.
In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.
User Content: KCELS.com collects and processes user content, which includes data and information entered on our platform, solely for the provision and improvement of our services. We are committed to maintaining the confidentiality and security of this content, and will not share it with third parties except as required by law or for the operation of the service. Users have the right to access, modify and request deletion of their information, in accordance with our data retention policies and applicable law. Use of our platform implies consent to the processing of this data as described in this policy.
Payment information: Your payment data will be processed by the payment processors available on this platform, who will process and store your data securely and for the sole purpose of processing transactions within the platform (Stripe). KCELS.com reserves the right to engage any available payment processor.
See Stripe's privacy policy here:
GOOGLE Analytics. We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyse certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the platform and improve our service.
Please consult Google's privacy policy here:
Social Media: On our platform you will find links and functions linked to different social networks, where you can share your information. It is advisable to consult the privacy and data protection policy of each social network used on our platform.
Instagram: http://instagram.com/about/legal/privacy/
X (Twitter): https://twitter.com/privacy
YouTube: https://policies.google.com/privacy
Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any KCELS.com server and will be stored on the respective server of our email service.
4. HOW LONG WE KEEP YOUR DATA
Personal data provided by users through the platform will be retained for the time necessary to provide the functionalities available on the platform, fulfil the legitimate purposes described in this policy or until the user closes the user account or requests the deletion of their data. KCELS.com may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, KCELS.com may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.
5. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES)
In general, we use the information we collect primarily to provide, maintain, protect and improve our platform and to provide the functionalities available on the platform appropriately. We use personal information collected through our platform as described below:
User registration (Students, Schools, Teachers and Trainers).
Provide the functionalities available on the platform.
Facilitate the publication of profiles of Schools, Teachers and Trainers.
Facilitate the publication and purchase of courses on the platform.
Facilitate the booking of individual classes.
Process payments for the purchase of courses.
Process payments for class bookings.
Facilitate the downloading of courses.
Provide our feedback system.
Facilitate communication between users.
Transfer payments made by Students to Schools, Teachers and Trainers.
Understand and improve your experience using our platform and services.
Respond to your comments or questions through our contact information.
Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
Send you relevant information about KCELS.com
KCELS.com marketing purposes.
Link or combine your information with other data we obtain from third parties to help us understand your needs and provide you with better service.
Protect, investigate and deter fraudulent, unauthorised or illegal activities.
6. HOW WE SHARE INFORMATION
Information about our users is an important part of our business, and we are not in the business of selling it to third parties. We share customer information only as described below.
Third-Party Service Providers. We use third party services to perform certain functions on our platform. Some of these functions and services include: building and hosting the platform, processing payments (Stripe), sending emails, and performing tracking and analytics functions on the platform (Google Analytics).
These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
Marketing: By using our services and platform, you consent to the use of your personal information, including name and email address, for the sole purpose of receiving marketing communications about our platform and services. KCELS.com respects your privacy and does not share this information with unaffiliated third parties. If you wish to stop receiving marketing communications, you can unsubscribe at any time by using the "unsubscribe" option available in the same marketing emails or by sending your request through our contact information.
Business Transfers. In the event KCELS.com creates, merges with, or is acquired by another entity, your information will likely be transferred. KCELS.com will send you an email or post a prominent notice on our platform before your information becomes subject to another privacy policy.
Protection of KCELS.com and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of KCELS.com, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Anonymous Information. KCELS.com uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the platform. We may also use aggregated anonymous information to provide information about the platform to potential business partners and other unaffiliated entities. This information is not personally identifiable.
7. DATA BREACH NOTIFICATIONS
In the event of a security breach that compromises the confidentiality of the personal data of our users, KCELS.com undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our platform. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.
8. INTERNATIONAL DATA TRANSFER
By using our platform, you agree that your personal data may be transferred and processed outside the UK, where data protection legislation may be different. KCELS.com is committed to taking the necessary steps to ensure that your data is treated in accordance with applicable privacy standards and is adequately protected during any international transfer.
9. PROTECTION OF YOUR INFORMATION
We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognised security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at KCELS.com strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorised third parties, unless we have your explicit consent or are required by law to do so.
10. RIGHTS
Users who provide information through our platform, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:
Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.
Right to be informed: Users of our platform will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.
Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.
Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.
Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.
Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise their rights will be attended and answered within a maximum period of 10 working days.
11. RIGHT OF EDITING AND DELETION
We are committed to ensuring that our users maintain full control over their data. Therefore, we grant users the explicit right to modify or delete any information they have provided to the platform.
Users can exercise this right directly through their user account by facilitating the editing or deletion of their data. In the event that certain requests cannot be handled through the user account, users may contact us through our contact information to make the necessary edits or deletions.
Our approach is designed to ensure that users have constant and effective control over their data, allowing them to manage their information in a way that protects their privacy and autonomy.
12. PROTECTION OF CHILDREN'S ONLINE PRIVACY
We comply with the requirements of data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 13. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete that information.
13. THIRD PARTIES
Except as expressly included in this privacy policy, this document addresses only the use and disclosure of information KCELS.com collects from you. If you disclose your information to others, whether other users or KCELS.com vendors, different rules may apply to their use or disclosure of the information you disclose to them. KCELS.com does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. KCELS.com is not responsible for the privacy or security practices of another Internet platform, including those linked to or from the KCELS.com platform. Please review the privacy policies of third-party websites or services that you access through the KCELS.com platform.
14. CHANGES TO PRIVACY POLICY
We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users, and will be posted on the website. Your continued use of our platform after these changes constitute acceptance of the changes.
15. CONTACT
If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us through our contact forms or by using the following contact information:
Kress Cooper eLearning System (KELS) Ltd
45 Temple Road, Richmond,
TW9 2EB, London,
UK