Frequently Asked Questions

Most of your questions can be answered here. If not, please reach out to the help centre for further assistance.

If a user uploads unappropriated content on KCELS.com, the admin has the authority to block that user from further access to the platform. This measure helps maintain the integrity and quality of the content available on the website.

All content uploaded to KCELS.com goes through an approval process conducted by the admin. This ensures that only appropriate and relevant content is published on the platform, maintaining the website's standards and providing users with valuable information.

Any changes made to the uploaded content on KCELS.com must be approved by the admin before they are implemented. This process helps in maintaining consistency, accuracy, and quality across all content available on the platform.

Before teachers, trainers, and institutes are allowed to offer their services on KCELS.com, their profiles undergo a thorough verification process conducted by the admin. This verification step ensures that only legitimate and qualified professionals and institutions are listed on the platform, enhancing the credibility of the educational services provided.

To create an account on KCELS.com, click on the "Sign Up" or "Register" button and follow the instructions to provide the required information.

Admins can send announcements, messages, and notifications to users and instructors using the communication tools available in the admin dashboard.

KCELS.com is owned by the UK based company named “Kress Cooper eLearning System (KCELS) Ltd. This company is focused on providing a platform for teaching and learning without being directly involved in the supply of Classes, Courses and Materials.

KCELS.com offers classification based on Certifications, Academics, and Professions to cater to the diverse needs of students, teachers, trainers, and course creators. This system classification helps users navigate the platform more effectively.

At KCELS.com, it is easy to find teachers, trainers, course creators, registered institutions and courses through the platform's field-wise classification system. This feature simplifies the search process for users seeking specific educational resources.

The Certifications section on KCELS.com is a curated collection of professional certifications that individuals can pursue to advance their careers and enhance their expertise in specific fields. Like ACCA, CA. The Academics section of KCELS.com offers a comprehensive range of educational resources and courses from Class 6 to Graduation level, providing support for students at various stages of their academic journey. The Professions section of KCELS.com is a valuable resource for individuals exploring different career paths and professions. It provides insights, guidance, and learning opportunities related to various occupations, helping individuals make informed decisions about their career goals.

KCELS.com shares class lectures promptly after the end of each class, allowing students to review the material covered. This feature enhances the learning experience and promotes continuous learning.

KCELS.com extends its services worldwide, except for restricted countries and those where the payment handling partner does not operate. Except these, students from any part of the world can purchase classes, courses, and materials, making it an inclusive and diverse platform due to its wide accessibility.

KCELS.com offers field-wise classification of teachers and trainers, making it easy for them to showcase their expertise and connect with students. The platform facilitates professional development opportunities for educators to enhance their skills and reach a wider audience.

KCELS.com shares class lectures promptly after each session, offers live classes, and provides cloud recordings of classes for later reference. Moreover, the students can download and watch the pre-recorded courses. These approaches encourage users to engage in continuous learning and skill development.

KCELS.com has a dedicated support system to address user inquiries and support requests. Users can reach out for assistance with finding teachers, courses, or technical issues on the platform by dropping us email at [email protected]; or filling a form at KCELS.com.

KCELS.com manages payments through a third-party processor based in the UK to ensure secure and efficient transactions. In case of payment disputes or issues, users can contact customer support for resolution.

KCELS.com follows a "No class, No Fee" policy, ensuring that students only pay for the classes that were conducted by the Professionals. This policy provides flexibility and fairness to users of the platform.

KCELS.com maintains a log of classes within the system which ensures attendance of the students. Moreover, the Professionals (Institutions, Teachers, Trainers, and Course Creators) can create their slots/courses and timetable, and by checking the profiles of the Professionals, the students can book for their Classes, Courses and Materials. The students will get reminder for the class that will be carrying the learning link. By clicking on that link; and clicking on the option given in the student’s account at KCELS.com, the students can join the class.

KCELS.com has a proper cookie policy in place to manage user consent and data tracking on the platform. This policy helps protect user privacy and ensures compliance with regulations regarding online data collection.

KCELS.com provides transparency by sharing class lectures promptly after each session, maintaining logs of classes, and offering a user-friendly platform for accessing educational resources. This transparency builds trust among users.

KCELS.com maintains quality in its teaching offerings by applying reference checks to the professionals like education, experience certificates, and police reports. Moreover, an option has been given to the students to share feedback about the relevant institute, teacher, course creator and trainer which is quite helpful to improve the quality.

KCELS.com complies with GDPR regulations as per UK law to ensure data protection and privacy for its users. The platform respects privacy laws as mandated by UK regulations.

KCELS.com has a global reach, except the restricted countries and countries, where the payment handling company of KCELS.com is not operating. The platform's inclusive approach ensures that users from diverse backgrounds can benefit from its offerings.

Payments at the KCELS.com are managed by a third-party payment handling company based in the UK. This ensures secure and efficient processing of financial transactions.

The field-wise classification on KCELS.com allows users to easily find instructors and course creators in their specific areas of interest or expertise. This feature enhances the user experience by connecting students with relevant educational resources. For further detail please refer glossary section on this website.

KCELS.com provides classifications based on Certifications, Academics, and Professions. Moreover, these institutes can further be filtered based on the fields, programs; and subjects which itself shows that specific institute are available in the respective area. Moreover, option has been given to the students to check the history of the institute (like year of establishment, student passed from schools, rating etc); and profile of the teachers associated with the school. This helps users identify reputable educational institutions on the platform.

KCELS.com values user feedback and suggestions to improve the platform's features and offerings. Users can provide feedback by filling form as given in the feedback section of the footer. The operating company of the KCELS.com considers input for continuous enhancement very seriously.

KCELS.com has robust security measures in place to protect user data, including compliance with GDPR regulations, data encryption protocols, and secure payment processing through a third-party provider. These measures ensure the privacy and security of user information.

KCELS.com offers pre-recorded courses, live classes, cloud recordings, prompt sharing of class lectures, and easy access to educational resources to provide users with a seamless learning experience. The platform's user-friendly interface enhances navigation and engagement.

Teachers, trainers, and course creators can register on KCELS.com by by clicking up on the teachers in the sign up option and by providing relevant information about their email, mobile number, expertise, qualifications, and police report. The platform's field-wise classification helps users discover and engage with registered educators.

KCELS.com fosters collaboration among educators and learners by providing a platform for sharing knowledge, share pre-recorded courses, engaging in live classes, and connecting with like-minded individuals. The platform's interactive features promote a collaborative learning environment.

KCELS.com promotes lifelong learning by offering a diverse range of educational resources, like pre-recorded courses, live classes, and long access to class lectures and recordings. The platform's commitment to education empowers users to pursue learning at any stage of life.

KCELS.com stands out for its global reach, field-wise classification system, live classes, prompt sharing of class lectures, and commitment to data privacy and security. These features make KCELS.com a comprehensive and user-centric eLearning platform for individuals worldwide.

The Certifications section on KCELS.com is a curated collection of professional certifications that individuals can pursue to advance their careers and enhance their expertise in specific fields. To gain the certificate the students are required to sit in the exams. These certifications are recognized and valued by industries worldwide. Like ACCA, CA.

In the global module on KCLES.com, students can filter information based on categories, fields, courses, and subjects to tailor their educational experience according to their preferences and academic needs.

The Academics section of KCELS.com offers a comprehensive range of live classes; and pre-recorded courses from Class 6 to Graduation level by the individuals; and registered institutions. The students can select the country and state of their choice to enjoy the live classes and pre-recorded courses by the respective professionals.

In the local module on KCLES.com, students have the option to filter information based on categories, fields, courses, subjects, countries, and states. This feature allows students to find educational resources relevant to their specific location and academic needs.

In the context of KCLES.com, professions in education refer to learning various skills such as music, dance, coding, where students are not generally required to sit for examinations. This type of education focuses on practical skill development rather than traditional academic assessments.

The difference between teachers and trainers on KCLES.com is that teachers offer one-on-one classes, while trainers conduct one-to-many classes, primarily focusing on corporate training. This distinction caters to different learning styles and needs. Moreover, the teachers are providing pre-recorded courses; and one-on-one live classes for the relevant certifications, academics, and professions while trainers provided pre-recorded courses; and live classes for the local streams (only related to specific jurisdiction/country); and global streams (not related to the specific jurisdiction/country) for corporate trainings.

KCLES.com is a highly secure platform developed and tested by a team of professional staff. Robust security measures are in place to protect user data, ensure privacy, and maintain the integrity of the platform's educational services.

Students on KCLES.com can find ratings, education, experience etc. of teachers, trainers, schools, and colleges, allowing them to make informed decisions about their educational choices. These ratings provide valuable feedback from other users to help students select the best educational resources for their needs. Students can interact professionals through the platform to know more about them.

KCLES.com supports personalized learning experiences by offering live classes and pre-recorded courses for certifications, academics, professions, corporate training (global stream and local stream) where students can filter based on categories, fields, courses, subjects, countries, and states. This customization helps students tailor their education to their individual preferences and needs.

Yes, students can access industry-specific classes; and courses on KCLES.com through the Professions category, which includes learning opportunities in areas such as music, dance, coding, and more. This type of education focuses on practical skills development without the need for traditional examinations. Moreover, if the students or businesses wanted to have training for their staff, they can choose trainer of their choice.

KCLES.com caters to different learning preferences by offering both one-on-one and one-to-many classes with teachers. For the one-on-one class, they can book slot of individual teacher; and for the one-to-many, they can book slot with the registered institutes. Moreover; KCELS.com gives an option to the students that they wanted to learn from individuals or from registered institutions. This flexibility allows students to choose the learning format that best suits their needs and preferences, whether they prefer individualized attention or group learning environments. Moreover.

The ratings system on KCLES.com allows students to evaluate teachers, trainers, schools, and colleges based on feedback from other users. This feature helps students make informed decisions about their educational choices by providing insights into the quality and reputation of educational providers on the platform.

The operating company of KCELS.com will issue invoices in the name of Professionals, including schools, colleges, teachers, trainers, and course creators, for the usage of the platform. The fee charged to Professionals will encompass the platform fee, amount transfer fee, invoice issuance services etc. The Company will not charge any fee to students for the usage of the platform.

Yes, students can access feedback and support on KCLES.com through features such as ratings, reviews, and customer service channels. Moreover, option has been given to the users to fill a form and share the feedback and suggestions to the operator of the KCELS.com. This interaction allows students to receive assistance, guidance, and feedback to enhance their learning experience on the platform.

KCLES.com contributes to a diverse and inclusive learning environment by offering global reach, field-wise classifications, and a range of educational resources to cater to the needs of students from various backgrounds and regions. This inclusive approach fosters a supportive and enriching educational community on the platform.

Students can rate teachers, trainers, schools, and colleges on the KCELS.com platform. They can provide feedback on their experiences and the quality of education provided.

Students have the flexibility to book multiple classes and courses at the same time on KCELS.com and make a single payment for all the classes they have selected. This feature streamlines the booking process for students.

Individuals must be at least 18 years old to join KCELS.com and access the educational resources and services offered on the platform. If user is a minor or a child in the country you are accessing the KCELS.com from, you may use the KCELS.com with the consent and knowledge of your parent or legal guardian and under the supervision of your parent or legal guardian.

Minors or children can access KCELS.com with the consent and supervision of their parent or legal guardian. It is important for minors to have parental guidance while using the platform.

KCELS.com adheres to all applicable laws, regulations, and government orders to ensure that its operations and services are in strict compliance with legal requirements.

The fees displayed by KCELS.com are exclusive of any taxes and duties. Students should be aware that additional taxes or duties may apply to their transactions.

KCELS.com accepts payments through the UK based Payment Handling Company (PHC) which can accept payments through credit card and debit card. This provides students with convenient options for making payments.

The processing fees on KCELS.com are to be borne by the professionals who are utilizing the platform, such as institutions, course creators, teachers, and trainers.

The term "Professionals" on KCELS.com encompasses institutions, course creators, teachers, and trainers who are actively engaged in providing educational content and services on the platform.

The time displayed on KCELS.com is based on the user's local time zone. This ensures that users see the most relevant and accurate timing information for their location.

Students can rate teachers on KCELS.com by providing feedback on various aspects of their teaching, communication, and course content. These ratings help other students make informed decisions.

Yes, students have the opportunity to leave feedback and ratings for schools and colleges they have attended through KCELS.com. This feedback can be valuable for other students considering those institutions.

Booking multiple classes at once on KCELS.com allows students to make a consolidated payment for all the classes and courses they wish to purchase. This saves time and simplifies the booking process.

Teachers, trainers, and course creators on the platform need to submit their ID, qualification certificate/degree, experience letter, and their police report for verification purposes. This ensures that only verified teachers, trainers, and course creators are offering their services on the platform.

Teachers, trainers, and course creators are required to verify their email addresses and share their mobile numbers to authenticate their identities and ensure smooth communication with students and the platform administration.

Money is disbursed to teachers, trainers, course creators, schools, and colleges only after the students confirm that they have taken the class/lecture; or after downloading the course. Moreover, a limit has been specified in the terms and conditions; and upon reaching that limit money will be disbursed. The amount will be disbursed after every fifteen days.

Schools, colleges, teachers, and trainers can upload prerecorded courses on the platform, which students can download at their convenience. This feature allows for flexible learning options tailored to individual student preferences.

Teachers and trainers have the capability to create time slots for classes, which students can then book according to their local time zones. This feature streamlines the scheduling process and accommodates students from different regions.

After booking a slot, students receive a unique link to join their class at the scheduled time. This link provides direct access to the virtual classroom where the session will take place. Students can access their account at KCELS.com; and join classes from there as well.

Prior to interactive classes, teachers and trainers receive reminders to ensure punctuality and readiness for the upcoming session. This feature helps instructors stay organized and prepared for their teaching responsibilities.

Interactive classes are conducted through a built-in video system on the platform, offering features such as a whiteboard for visual aids and one-on-one question-and-answer interactions. This interactive setup enhances the learning experience for students. Students and teachers are not required to use any other mode like ZOOM, Teams; Google meet etc. for learning, but built-in teaching system is available to the users.

The company cannot offer free Classes, Courses and Material and even does not control it. The student can view the given video, qualification, rating, experience etc. of the tutor or trainers to assess their profile to get the live classes. The Professional can offer free Courses and Materials at any cost as per their discretion.

Teachers, trainers, schools, and colleges all have the ability to upload pre-recorded courses on the platform, expanding the range of educational content available to students. This diverse selection caters to various learning preferences and topics.

Teachers can join registered schools and colleges on the platform by receiving invitations from these institutions. This collaborative approach fosters partnerships between educators and educational institutions for enhanced teaching opportunities. Institutions can invite the existing teachers through the KCELS.com or they can invite the new teachers.

Students can initiate chat conversations with teachers, trainers, schools, and colleges through the platform's messaging system. This feature facilitates communication for inquiries, feedback, and additional support between students and educational providers. Professionals like institutions, teachers, trainers and course creators cannot initiate the chat with students.

Students have the ability to view the schedules of teachers on the platform for the upcoming 12 months. This feature helps students plan their learning activities and book classes accordingly.

To verify their accounts, institutions need to share their trade licence, and tax recertificate, if registered for tax purposes, profile etc. Additionally, they must verify their email addresses and share their mobile numbers and/or landline numbers.

Schools, colleges, teachers, and trainers can upload pre-recorded courses on the platform. These courses can be downloaded by students at their convenience, providing flexibility in learning and access to educational content.

Teachers and trainers can create time slots for classes on the platform, which students can then book according to their local time zones. This feature enables convenient scheduling and attendance for students from different regions.

On behalf of the company, payments from students will be handled through a reputable third-party payment handling company based in the UK, referred to as the “PHC” herein. The PHC will ensure compliance with UK laws governing financial transactions. Except the restricted countries, and countries for which the PHC is not providing services, the students will be able to buy the Classes, Courses and Material from anywhere across the globe. Upon receipt of fee from the student, the receipt slip will be generated automatically by the Company on behalf of the Professionals.

The operating company of KCELS.com the KCELS.com will generate and share the invoices with the students on behalf of the institutions, teachers, trainers and course creators.; and the company will ensure that compliant invoices are being issues to the students.

Professionals are responsible for evaluating their duty to register for VAT and other taxes in the jurisdiction where their students reside. By ascertaining their compliance needs, Professionals ensure adherence to tax laws and manage all regulatory matters effectively within their respective jurisdictions. If the Professionals fail to register for VAT where required, or other compliance the Company will not assume responsibility for their non-compliance. It is the duty of the Professionals to be compliant in jurisdictions where they are obligated to do so.

The Company charge a service fee, known as the 'Platform Usage Fee' to Professionals only. The 'Platform Usage Fee’ is applied to every Class, Course or Material delivered by the Professionals through the KCELS.com at the fee given in the terms and conditions. The company will transfer the net fee to the Professionals after deducting the platform usage fee, transfer fee, invoice issuance services etc. For more detail, please check the terms and conditions as uploaded on this platform.

To make sure the quality of the content, all the content uploaded on the platform are being approved by the admin. This gives assurance that prohibited content is not being uploaded on the platform.

Teachers, trainers, schools, and colleges can upload prerecorded courses on the platform. This diverse range of educational content caters to various learning preferences and subjects available to students.

Teachers can join registered schools and colleges on the platform by receiving invitations from these educational institutions. This collaborative approach facilitates partnerships between educators and schools for enhanced teaching opportunities.

Students can initiate chat conversations with teachers, trainers, schools, and colleges through the platform's messaging system. This feature facilitates communication for inquiries, feedback, and additional support between students and educational providers.

Institutions in this context refer to registered schools and colleges.

Professionals in this context refer to institutions, teachers, trainers and course creators.

Only registered institutes like registered schools and colleges can join the platform.

All types of registered schools and colleges that provide live classes and/or pre-recorded courses related to the certifications, academics and professions can join the platform.

Schools and colleges can upload pre-recorded courses on the platform; and offer live classes to the students through the built-in teaching system of KCELS.com.

Registered schools and colleges can create timetables of classes that will be visible to the students on the platform. Students can see the date wise and topic wise timetable; and book it as per their convenience accordingly.

There is a back-and-forth process between schools/colleges and teachers to refine the timetables on the platform.

Yes, schools and colleges can invite teachers who are not already listed on the platform to join and contribute.

The time of the classes is visible to the students on the platform, allowing them to access and plan their schedules accordingly.

Registered schools and colleges can access a centralized platform to manage courses, schedules, and teacher invitations efficiently. Moreover, the schools and colleges will have global access to the students.

The platform enables seamless communication and coordination between schools/colleges and teachers for refining timetables and organizing classes effectively.

Pre-recorded courses provide flexibility and convenience for schools and colleges to offer a variety of learning materials to students at their own pace.

By allowing all types of schools, colleges, teachers and trainers to register and participate, the platform fosters inclusivity and diversity in education, supporting the growth of the educational ecosystem.

Students can plan their study time effectively, manage their schedules, and access class information conveniently through the visible class schedules on the platform.

The platform promotes transparency by providing clear visibility of class schedules and fostering communication between educational institutions and teachers for better coordination and collaboration.

By centralizing course management, timetable creation, teacher invitations, built-in teaching system, cloud recording of classes, and sharing the download link after the class to the students mailbox enhances the efficiency and organization of educational activities for registered schools and colleges.

Yes, students can check the ratings, experience, qualifications, available slots, and subjects taught by the teachers and trainers on the platform.

Students can view ratings, history, programs, fee and other relevant information offered by the registered institutes on the platform.

Yes, students can check the topic-wise timetable for the subjects provided by the registered institutes on KCELS.com.

Yes, students can conveniently pay for classes, courses and material online through the platform.

Yes, students will receive reminders in advance to ensure they do not miss their scheduled classes.

The student can view the given video, qualification, rating, experience etc. of the tutor or trainers to assess their profile to get the live classes and download the pre-recorded courses. After the class and course, they can give feedback to improve the quality of the KCELS.com

Yes, the time displayed on KCELS.com will be synchronized with the students' local time zones.

Yes, students can initiate chat with these professionals directly through the platform.

Yes, students have the opportunity to give ratings and feedback at the end of each class.

Yes, students can download courses for offline viewing and access them at their convenience.

After each class, a recording is automatically sent to the students' registered email addresses for reference.

Yes, students can raise their hands and ask questions to the teacher through the built-in interactive system during classes. They can even communicate to the teacher with the permission of the teachers.

Yes, students will interact only with institutes, teachers, trainers, and course creators on the platform to ensure quality and authenticity.

Yes, certificates are provided upon successful completion of courses.

Yes, students have the flexibility to create personalized learning schedules based on their preferences and availability.

Students can attend classes based on their chosen courses and availability without any restrictions on the number of classes, but a student can attend one class at a time; and he/she can download unlimited courses as per his/her convenience.

Instructors are carefully chosen based on their qualifications, experience, and expertise in their respective subjects to ensure high-quality education.

Yes, students can provide feedback on the course content, and suggestions for improvement are always welcomed to enhance the learning experience.

The student can view the given video, qualification, rating, experience etc. of the tutor or trainers to assess their profile to get the live classes. The Professional can offer free Courses and Materials at any cost as per their discretion.

Ratings and reviews provided by students are monitored and verified to maintain the authenticity and credibility of the feedback system.

Yes, students can make requests for specific topics or subjects to be included in future classes to cater to their learning needs.

Yes, additional resources such as study materials, practice exercises, and reference materials are provided to supplement the learning experience.

Students can track their progress through assessments, and feedback provided by instructors to monitor their learning journey. Moreover, there is an option for the quiz during live class that will also be helpful to assess the performance of the student.

Yes, technical support is available to assist students with any platform-related issues or queries they may encounter during their learning process.

Yes, students have the flexibility to enroll in multiple courses simultaneously to enhance their learning experience and acquire knowledge in various subjects.

KCELS.com prioritizes data protection and is compliant with UK GDPR regulations, ensuring that students' information is safeguarded and secure on the platform.

No, students can access all necessary features for interactive classes and course downloads within KCELS.com, providing a seamless learning experience without the need for external platforms.

KCELS.com offers a simple filtration process that allows students to easily navigate and find professionals for certifications, , and various professions according to their preferences.

If the student misses the class, the recording of the class will be available in the student account at KCELS.com; and download link will be shared in the registered email of the student from where student can download the class and watch it accordingly.

Yes, students have access to a diverse range of institutes, teachers, trainers, and course creators from various territories globally except the restricted countries and countries where the KCELS.com’s payment handling company is providing the services.

KCELS.com has a dedicated support system in place to address and resolve any disputes or issues that may arise during classes, ensuring a positive learning environment for all users.

All purchases made on KCELS.com are considered final and are generally non-refundable, unless authorized by the Company in instances where students are dissatisfied with the purchase of Classes, Courses and Material. If a student is unsatisfied after the delivery of a Classes, Courses and Material, they may submit a refund request within one (1) week from the date of purchase or provision of the Classes, Courses and Material. The Company will assess each refund request to determine its validity. If approved, the refund amount will be credited to the student's account for future purchases. Refund requests can be submitted to the Company via email at [email protected]. In cases where Classes, Courses and Materials are not accessible due to technical issues or the unavailability of Professionals to conduct the Classes, Courses and Material, refunds will be processed by crediting the refund amount to the student's account for future use.